United Airlines: What to Expect When you Fly

We know travel looks a little different these days, but rest assured that we’re here for you every step of the way. Throughout your journey, United Airlines is putting safety and cleanliness at the forefront of your travel experience through our United CleanPlus℠ program and by teaming up with Clorox. United is also working closely with the experts at Cleveland Clinic to advise us on enhancing safety measures. As always, reach out to our travel experts here at MillenniuM for any questions!

Before Travel

1Requiring customers to complete a “Ready-to-fly” checklist at check-in

2Encouraging customers to download the United app for contactless travel assistance and more

3Created an automated assistant to help answer questions about safety, cleaning, face coverings and more. Text “Clean” to FLYUA (35982) to get started

4Permanently got rid of change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean

5Notifying customers when we can if their flight is fairly full and giving them the option to change it

6Sending customers an email to remind them about required face coverings, new policies and more

7Offering customers the convenience of paying for checked bags and signing up for bag delivery online

8Providing partner airline guidelines and destination-specific travel restrictions

Some enhancements may not be available at all airports or on all flights.

In the Lobby

1Implemented temperature checks for employees and flight attendants working at hub and line stations

2Installed sneeze guards at check-in and gate podiums

3Promoting social distancing with floor decals to help customers stand 6 feet apart

4Rolled out a touchless check-in process at select airports for customers with bags

5Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them

Some enhancements may not be available at all airports or on all flights.

At the Gate

1Disinfecting high-touch areas such as charging stations, counters and seats

2Providing hand sanitizer stations

3Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them

4Allowing customers to self-scan boarding passes

5Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

6Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in select airports and United Club℠ locations

7Bringing health and safety to the forefront of the United Club experience by promoting social distancing, enhancing our cleaning procedures and more

Some enhancements may not be available at all airports or on all flights.

Onboard the Airplane

1Providing individual hand sanitizer wipes for customers

2Requiring all customers and employees to wear a face covering on board

3Providing onboard items like pillows and blankets upon request

4Disinfecting high-touch areas, like tray tables and armrests, before boarding

5Reducing contact between flight attendants and customers during snack and beverage service

6Ensuring aircraft cleaning standards meet or exceed CDC guidelines

7De-planing in groups of five rows at a time to reduce crowding

8Using electrostatic spraying to disinfect most aircraft before departure

9Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters during the entire flight to circulate air and remove 99.97% of airborne particles

10Using Ultraviolet C (UVC) lighting wands to disinfect sensitive components like switches and touchscreen displays in our pilot flight decks

11Rolling out antimicrobial technology on all of our aircraft to add an additional layer of disinfectant on board

Some enhancements may not be available at all airports or on all flights.

After Landing

1Delivering bags from the airport to the customer’s destination with Bags VIP

2Encouraging customers to track their bags on the United app

3Included airport maps in the United app to make connections easier

Some enhancements may not be available at all airports or on all flights.

Safe travels start with science

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use

The latest research is showing that aircraft cabins are among the safest of public indoor environments. According to a recent study conducted by the U.S. Department of Defense (DOD), the risk of COVID-19 exposure on board our planes is almost zero thanks to advanced air filtration systems, required mask-wearing and diligent cleaning protocols.https://www.youtube.com/embed/KsppEjaCyPU

Since airlines began putting these measures in place in spring 2020, “there has been little evidence to date of onboard disease transmission,” according to researchers at Harvard T.H. Chan School of Public Health. Their report notes that when the “highly effective” ventilation systems are running from boarding until deplaning, which is our practice at United, the risk of exposure falls below that of activities like grocery shopping and dining out.

And even when the plane is full, on average only 0.003% of infected air particles could enter the breathing zone of seated, masked passengers, according to the DOD study.

Read Harvard’s study
Read U.S. Department of Defense’s study

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