We know travel looks a little different these days, but rest assured that we’re here for you every step of the way. Throughout your journey, United Airlines is putting safety and cleanliness at the forefront of your travel experience through our United CleanPlus℠ program and by teaming up with Clorox. United is also working closely with the experts at Cleveland Clinic to advise us on enhancing safety measures. As always, reach out to our travel experts here at MillenniuM for any questions!
Before Travel
Requiring customers to complete a “Ready-to-fly” checklist at check-in
Encouraging customers to download the United app for contactless travel assistance and more
Created an automated assistant to help answer questions about safety, cleaning, face coverings and more. Text “Clean” to FLYUA (35982) to get started
Permanently got rid of change fees for most Economy and premium cabin tickets for flights within the U.S., or between the U.S. and Mexico or the Caribbean
Notifying customers when we can if their flight is fairly full and giving them the option to change it
Sending customers an email to remind them about required face coverings, new policies and more
Offering customers the convenience of paying for checked bags and signing up for bag delivery online
Providing partner airline guidelines and destination-specific travel restrictions
Some enhancements may not be available at all airports or on all flights.
In the Lobby
Implemented temperature checks for employees and flight attendants working at hub and line stations
Installed sneeze guards at check-in and gate podiums
Promoting social distancing with floor decals to help customers stand 6 feet apart
Rolled out a touchless check-in process at select airports for customers with bags
Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them
Some enhancements may not be available at all airports or on all flights.
At the Gate
Disinfecting high-touch areas such as charging stations, counters and seats
Providing hand sanitizer stations
Requiring all customers and employees to wear a face covering in the airport and providing disposable face coverings for customers who need them
Allowing customers to self-scan boarding passes
Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in select airports and United Club℠ locations
Bringing health and safety to the forefront of the United Club experience by promoting social distancing, enhancing our cleaning procedures and more
Some enhancements may not be available at all airports or on all flights.‘
Onboard the Airplane
Providing individual hand sanitizer wipes for customers
Requiring all customers and employees to wear a face covering on board
Providing onboard items like pillows and blankets upon request
Disinfecting high-touch areas, like tray tables and armrests, before boarding
Reducing contact between flight attendants and customers during snack and beverage service
Ensuring aircraft cleaning standards meet or exceed CDC guidelines
De-planing in groups of five rows at a time to reduce crowding
Using electrostatic spraying to disinfect most aircraft before departure
Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters during the entire flight to circulate air and remove 99.97% of airborne particles
Using Ultraviolet C (UVC) lighting wands to disinfect sensitive components like switches and touchscreen displays in our pilot flight decks
Rolling out antimicrobial technology on all of our aircraft to add an additional layer of disinfectant on board
Some enhancements may not be available at all airports or on all flights.
After Landing
Delivering bags from the airport to the customer’s destination with Bags VIP
Encouraging customers to track their bags on the United app
Included airport maps in the United app to make connections easier
Some enhancements may not be available at all airports or on all flights.
Safe travels start with science
Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use
The latest research is showing that aircraft cabins are among the safest of public indoor environments. According to a recent study conducted by the U.S. Department of Defense (DOD), the risk of COVID-19 exposure on board our planes is almost zero thanks to advanced air filtration systems, required mask-wearing and diligent cleaning protocols.https://www.youtube.com/embed/KsppEjaCyPU
Since airlines began putting these measures in place in spring 2020, “there has been little evidence to date of onboard disease transmission,” according to researchers at Harvard T.H. Chan School of Public Health. Their report notes that when the “highly effective” ventilation systems are running from boarding until deplaning, which is our practice at United, the risk of exposure falls below that of activities like grocery shopping and dining out.
And even when the plane is full, on average only 0.003% of infected air particles could enter the breathing zone of seated, masked passengers, according to the DOD study.
